Original Luxury Brand Sunglasses Women Stylish Irregular White Polarized Eyeglasses Quality Acetate Black Eye wear Glasses SL
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
⚠️ Online Glasses Nightmare: Wrong PD, Useless Glasses & Customer Service Horror!
I'm writing this to warn anyone considering buying glasses online about my absolutely terrible experience. My 12-year-old son couldn't see properly with the new glasses we ordered. After a doctor's visit, we discovered the problem: the pupil distance (PD) was incorrect. The GlassesUSA site never prompted us to provide the PD number, and they just assumed a value, which turned out to be wrong for my son. This fundamental error made the glasses useless. I felt compelled to reach out to customer service, but that's where the real nightmare began.
Customer: Hello, I'm calling about an order for my son's glasses. The pupil distance is incorrect, and he can't see with them. I'm incredibly frustrated because your site never asked for the PD, and you assumed a wrong value.
CS Rep: I apologize for the trouble with your son's glasses and understand how frustrating an incorrect prescription can be. We do have a standard PD assumption if one isn't provided. I can definitely help look into this for you. Can I have your order number?
Customer: The order is [Order Number]. It's been impossible to reach a human; email responses are so slow, and my son is without glasses now. This process is dragging on, and we need a solution.
CS Rep: I sincerely apologize for the difficulty you've faced in reaching us. We can absolutely remake the lenses with the correct measurement. To do this, we require the original pair to be returned first before we can begin on the replacement.
Customer: So, my son will be without glasses for even longer? This is unacceptable. How long will this take? The last exchange link didn't even work, and it feels like I'm starting over every time.
CS Rep: I understand your concern about the wait. Once we receive the original, the remake process typically takes [X days]. I will personally ensure this exchange is properly initiated with a working return label and clear instructions to guarantee the next pair is accurate.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap and to highlight the critical need for better customer service and clear processes for such essential products.
🤩 From Nightmare to Dream: Mozaer.com Restored My Faith in Online Glasses!
Ever since I started wearing these, I've noticed a significant boost in my confidence and received endless compliments on my unique style. The way they perfectly blend fashion-forward design with crucial eye protection is simply unmatched. If you're looking to make a bold statement and shield your eyes with elegance, you absolutely need to discover the magic of these Stylish Irregular Polarized Sunglasses. They're more than just an accessory; they're an experience waiting to redefine your look. My last online glasses purchase was an absolute nightmare 😤. My son's new glasses arrived with an incorrect pupil distance, a crucial detail they never even asked for! He couldn't see properly, and the customer service was a joke – impossible to reach a human, painfully slow emails, and a confusing exchange process. We were left without glasses for weeks, and I was utterly frustrated! 😭
After that terrible experience, I was incredibly wary of buying glasses online again. Yet, needing a new pair for myself, Mozaer.com kept popping up with positive reviews. Their website looked promising, and I decided to take a chance, hoping for a smoother, more reliable experience this time. 🤔
And I'm so glad I did! As one review perfectly put it, "I didn't really expect too much quality in the actual glasses but I was proven wrong! I am happy to report that they sell quality frames and the lenses are superior to what I have gotten at my previous retailers! And that is saying a lot! I did pay for the water and fingerprint protection coating and it has proven to be a wise choice!"
My experience echoed this. The quality of my new sunglasses is outstanding, far exceeding expectations for the price. The ordering process was incredibly smooth, and their customer service was responsive and helpful – a stark contrast to my previous ordeal. I'm even considering ordering a pair of reading glasses next, given their value and excellent service. Mozaer.com truly delivered a quality, hassle-free shopping experience. ✨😃
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