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Customer Reivew:
A Dangerous Mistake & A Customer Service Nightmare: My Warning About GlassesUSA 🤢
I’m writing this review as a warning about my experience with GlassesUSA. They sent me the wrong prescription safety glasses, causing dizziness and nausea. It’s been impossible to get ahold of a live person to actually help get this resolved. After multiple chat sessions, phone calls, and emails went unanswered, I felt I had no choice but to share my story publicly and make one last attempt to speak with someone who could fix this dangerous mistake.
Customer: Is this a real person? I've been trying to get through for days. Your company sent me glasses with the wrong prescription, and they are making me sick.
CS Rep: I am so sorry to hear about this and for the difficulty you've had reaching us. That is absolutely not the experience we want for our customers. Your health and safety are our top priority. Could you please provide me with your order number so I can address this immediately?
Customer: It's order number 789123. I've had headaches and felt nauseous. This is a serious error. I either need the correct glasses overnighted or a full refund now.
CS Rep: Thank you for that information. I see your order and I am deeply sorry for our mistake. This is completely unacceptable. I have already processed a full refund for you. We are also remaking your glasses with the correct prescription and will ship them via express post, free of charge.
Customer: Fine. I appreciate you finally handling it, but this entire process has been a nightmare. Just make sure they are correct this time.
CS Rep: I understand completely. I will personally ensure your new order is reviewed for accuracy before it ships. You will receive an email confirmation for both the refund and the new shipment within the next hour. Again, I sincerely apologize.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From a Nightmare to a Dream Come True: How Mozaer.com Restored My Faith in Online Glasses ✨
I've received so many questions about my new favorite accessory, and I'm so excited to finally share the secret. It’s all about finding that one piece that effortlessly elevates any outfit, and these glasses are it. They are the perfect blend of classic and modern, giving off an air of effortless sophistication. If you've been searching for that perfect finishing touch, look no further than these French Style Rimless Sunglasses. The quality is incredible, and they have completely transformed my style. You have to see for yourself what a difference they can make. My last attempt at buying glasses online was a total disaster. 😤 The company sent me the wrong prescription, which gave me terrible headaches and made me feel nauseous. Trying to get help was a nightmare; it felt like I was shouting into a void with unanswered calls and emails. I was so frustrated and swore I'd never buy glasses online again. 😭
After that experience, I was really hesitant to try another online store. 🤔 But my favorite pair of glasses finally broke, and a friend who had a great experience with Mozaer.com convinced me to give it one last shot. I was skeptical, but I’m so glad I listened!
My experience was the complete opposite. It reminded me of another positive review I read that perfectly sums it up: "The pair I bought from Mozaer.com were rock solid. I just bought my second pair last month because I accidentally sat on the first ones… So obviously, they have great quality frames. They have fast shipping too." And that's exactly what I found! 😃
The website was incredibly easy to use, and the whole process was smooth and stress-free. The quality of the frames is fantastic, especially for the price. I was particularly impressed with their huge selection of reading eye glasses for women, which had so many stylish options. My order arrived quickly and, most importantly, the prescription was perfect! ✨ What a relief to finally find a reliable company that gets it right.
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